The product photo does not match my lamp. Is it safe to order? Will I receive the right lamp?
There are many types of projector lamps. We work hard to ensure that we have all of them photographed and up on our website. However, you may occasionally come across a photo marked as “illustrative photo”; these are photos which do not match what the actual lamp for the given projector looks like. Nevertheless, we will still of course send you the right lamp even though the “illustrative photo” does not match the appearance of your own lamp. Furthermore, if by chance you have come across one of our photos of your lamp model and it still does not match your lamp and you are sure that you are on the correct page, then please let us know about this discrepancy. Even in this case you can place your order without worrying – we will send you the correct lamp. Sometimes it might also happen that our photo has different marks and labels on the bulb than the one you have at home. Do not worry about this as so-called original projector bulbs are manufactured by more than one manufacturer and have comparable quality and are interchangeable. For more information on this topic, have a look here
. In rare circumstances we might make a mistake and you might receive the incorrect type of lamp. If this happens, please send the wrong lamp back and we will immediately deliver the correct one to you.